Rosenthal Community Care Services ("RCCS") may offer certain products or services through alternative purchase arrangements, including recurring subscriptions and pre-orders.

This policy explains how these purchase options generally work and how customers may manage, modify, or cancel eligible purchases.

1. Subscriptions and Recurring Purchases

Certain RCCS products or services may be offered on a recurring subscription basis.

When you purchase a subscription, you authorize recurring charges according to the billing frequency, subscription term, and price presented at the time of purchase.

Depending on the subscription, recurring purchases may include:

• Membership access;
• Recurring digital services;
• Recurring educational or professional resources;
• Recurring physical-product deliveries; or
• Other products or services specifically identified as subscription-based.

Your payment method may be stored securely by RCCS's ecommerce or payment-processing provider for purposes of processing authorized recurring charges.

Automatic Renewal

Unless otherwise stated, subscriptions may automatically renew at the end of each billing period until cancelled.

By purchasing an automatically renewing subscription, you authorize RCCS or its payment processor to charge the payment method on file at each renewal interval unless the subscription is cancelled before the next applicable billing date.

Managing or Cancelling a Subscription

Customers may generally manage or cancel an active subscription through the customer account, subscription-management link, order confirmation email, or other management method provided by RCCS or the applicable ecommerce platform.

A cancellation generally stops future renewal charges. It does not automatically refund charges that have already been processed.

If a recurring order has already entered processing, fulfillment, shipment, digital delivery, or service performance before the cancellation is received, that transaction may remain payable and subject to the applicable RCCS Return, Refund & Cancellation Policy.

Price or Subscription Changes

RCCS may modify subscription pricing, benefits, features, product quantities, delivery schedules, or other subscription terms when permitted by applicable law.

When required, customers will receive notice of material changes before the revised terms apply to a future renewal.

2. Pre-Orders

RCCS may occasionally offer products for pre-order before they are immediately available for shipment or delivery.

A pre-order allows a customer to reserve or purchase a product that may be:

• Temporarily out of stock;
• Awaiting supplier inventory;
• Scheduled for a future release;
• In production;
• Awaiting shipment to a fulfillment location; or
• Otherwise designated as not immediately available.

Pre-Order Payments

Depending on the product, RCCS may:

• Collect the full purchase price at checkout;
• Collect a partial deposit;
• Authorize a payment method for later payment; or
• Collect the remaining balance when the product becomes ready for fulfillment.

The applicable payment structure will generally be disclosed before the customer completes the pre-order.

Estimated Availability

Any expected release, restock, processing, or shipping date provided for a pre-order is an estimate unless RCCS expressly states that the date is guaranteed.

Supplier delays, manufacturing delays, transportation interruptions, inventory shortages, carrier delays, or other circumstances beyond RCCS's reasonable control may affect the expected fulfillment date.

Cancelling a Pre-Order

A pre-order that has not yet entered fulfillment, shipment, customization, production, or other irreversible processing may generally be eligible for cancellation.

Once a pre-order has entered fulfillment or has been submitted to a supplier in a manner that can no longer reasonably be cancelled, the order may no longer be eligible for cancellation.

If a fulfilled pre-order is otherwise returnable, the customer may request a return after delivery in accordance with the RCCS Return, Refund & Cancellation Policy and any applicable supplier requirements.

3. Supplier-Fulfilled Pre-Orders

Some pre-order merchandise may be fulfilled by independent manufacturers, distributors, wholesalers, or dropshipping suppliers.

In these situations, product availability, expected shipment dates, cancellation eligibility, and fulfillment timing may depend on the applicable supplier.

RCCS will make reasonable efforts to communicate material changes to availability or fulfillment when RCCS receives updated information from the supplier.

4. Delayed or Unavailable Pre-Orders

If a pre-ordered product becomes significantly delayed, discontinued, unavailable, or cannot reasonably be fulfilled, RCCS may:

• Provide an updated estimated availability date;
• Offer the customer the option to continue waiting;
• Offer a comparable alternative when appropriate;
• Cancel the affected order; or
• Issue an applicable refund for amounts paid toward the unavailable item.

5. Failed Subscription Payments

If a recurring subscription payment is declined, RCCS or its payment processor may make additional attempts to collect the authorized payment.

RCCS may suspend, limit, or terminate subscription benefits, recurring deliveries, digital access, or services when an applicable payment remains unpaid.

Customers remain responsible for valid charges incurred before cancellation or termination of the subscription.

6. Promotions, Discounts, and Subscription Pricing

Promotional pricing, introductory rates, subscription discounts, bundled offers, or other incentives may be subject to specific eligibility periods or conditions.

Unless otherwise stated, promotional pricing does not guarantee that the same price will continue indefinitely after the promotional period expires.

7. Returns and Refunds

Cancellation of a subscription or pre-order does not automatically create a right to a refund for products or services already delivered, accessed, shipped, fulfilled, or performed.

All refund and return requests are subject to the applicable RCCS Return, Refund & Cancellation Policy, together with any product-specific or supplier-specific conditions.

8. No Try-Before-You-Buy Program

RCCS does not currently offer a try-before-you-buy purchase option.

Physical products are purchased according to the price and terms presented at checkout and are subject to RCCS's applicable return and refund requirements after purchase.

9. Product-Specific Terms

Certain subscriptions, memberships, recurring services, or pre-order products may include additional purchase terms on the applicable product page, service agreement, invoice, proposal, checkout screen, or enrollment page.

When those terms are clearly disclosed, the product-specific terms will control for that purchase to the extent they differ from this general Purchase Options Policy.

10. Contact RCCS

11. Policy Updates

RCCS may update this Purchase Options Policy as our products, subscription programs, suppliers, fulfillment arrangements, and services evolve.

The terms in effect at the time of the applicable transaction, together with any product-specific terms, will generally apply to that purchase.