“When I started, I honestly did not know where to begin. Marky and Kelvin helped me from the very beginning with licensing, inspections, business setup, and all the things that come with opening an RCFE. They have been with me for several months now, and today I have 5 residents. Two of them even came through referrals from Marky and Kelvin. What I appreciate most is that their support did not stop after I got licensed. I can still reach out when I have questions, and they already know my home and my journey.”

“She look like the perfect resident for my only private room. Her family was very sweet and during the day she was such a nice lady. But at night she was totally different. She would get very loud, bother the other residents, and it got to the point even my neighbor was being affected. I really did not know what to do because I also felt bad for her and the family. Marky helped me put all my documentation together and helped me with the case to request a 3-day notice from Licensing. She later moved to another facility, and I heard she eventually passed away. I will never forget her. She was really an angel in the morning, but nighttime was another story. May she rest in peace.”

“The fire inspection process was honestly so frustrating. Every time it seemed like we finished all the corrections, a different inspector would come and there would be something new again. We hired Marky and Kelvin before the next inspection and also had them there during the actual inspection. They were very respectful with the fire inspectors but they also asked questions when something didnt make sense. At one point they asked where a sprinkler requirement was in the code and the inspector went through the book and couldnt find it. That alone made me feel like hiring them was worth it. Sometimes you just need someone there who knows what questions to ask.”

“The family wanted certain restrictions placed on their mom because they genuinely believed it was the safest and best thing for her. Their concerns were understandable, but some of the requests raised questions about the resident’s rights and what the facility could legally enforce. We needed help balancing the family’s wishes, the resident’s preferences, and our responsibilities as the care provider without making anyone feel ignored or dismissed.”

“We thought the procedures were being followed because the paperwork looked complete. Later, we discovered the Administrator and Caregivers were covering for each other when tasks were not actually being done. We needed an outside perspective to help us separate documentation from what was really happening in the home.”

“My wife and I have owned several facilities for years, so we are not new to billing problems. But this one just kept dragging on. We followed up, resubmitted, called IEHP, and still could not get it resolved. By the time we talked to Lyn, some of the oldest unpaid claims were already more than 15 months old. My wife was actually hesitant for us to spend more money on it because she thought maybe it was already too late. Lyn took over the issue and kept working on it. About two months later, the payment finally came through. After dealing with it for that long, we were just relieved to finally close it out and move on.”

“I am a first time owner and honestly this situation exhausted me. Our resident went on hospice, but her primary doctor still wanted to be involved. Hospice was telling us one thing, the doctor had another opinion, the family had their own wishes, and everybody was calling us expecting us to make it all work. I felt like we were stuck in the middle of everyone. I finally reached out for help because I needed someone to explain who was responsible for what and what we were actually supposed to do as the facility. Sometimes you just need somebody outside of the situation to help you sort through all the different voices.”